Responsible gambling

If you or someone you know is struggling with problem gambling, we're here to help.

What is Problem Gambling?

Problem gambling is when a person's love for gaming starts causing problems in their life and relationships. It can lead to financial issues, emotional distress, and damage to personal and professional relationships.

Signs of Problem Gambling:

1. Feeling the need to gamble with increasing amounts of money.
2. Trying to cut down or control your gambling but being unable to do so.
3. Spending most of your free time thinking about how you can play again, chasing losses, or trying to win back money lost.
4. Feeling anxious or irritable if you cannot get access to a gaming opportunity.
5. Using cash advance loans, pawnbroking or borrowing from friends and family for gambling purposes.
6. You hide the extent of your activities by lying about them.
7. You gamble more and more often despite your desire not to do so.

Responsible Gambling Tools:

To help you manage your gaming habits safely, we offer:

1. Deposit Limits: Set a limit on how much you can deposit into your account within a specified time frame (24 hours, 7 days, or 30-day periods).
2. Time-Outs: Temporarily suspend access to the service for a period of time that best suits your needs.
3. Self-Exclusion: Permanently close your account and remove all associated details from our database.

Reality Checks:

1. Session Reminders: Receive pop-up reminders to check how much you've played, lost or won in each gaming session.
2. Account Activity Statements: View a detailed summary of your gaming activity at any time by selecting the 'My Account' link and then clicking on 'Activity'.

Seeking Help:

If you are struggling with problem gambling, please reach out to our dedicated responsible gaming team for confidential support.

Additionally, we recommend contacting:

• Gamblers Anonymous Ireland (GAI): A free peer-support group that provides meetings across the country.
• Extern Problem Gambling Service: A comprehensive service offering a variety of interventions and resources for individuals affected by problematic gambling behaviors.